We offer free shipping for all your orders within USA territory except for Alaska, Hawaii, Puerto Rico and US Territories. Please refer to our Shipping Policy for more details.
Yes, you can. Along with your order confirmation, once your order has been shipped a tracking number will be emailed over to you so you can track your order on WEB-sites of the corresponding curriers.
Alternatively you can track your order on our site here.
Yes, we offer international shipping and you can choose currier and shipping rate during Check-out. Shipping charges will be calculated for you based on the package destination and weight.
Please be aware that your order may incur additional customs charges on arrival in your country, which you will have to pay in order to get your package.
Really sorry to hear it! Please contact us at contact@hedonist-chicago.com so we can issue a refund or send out a new order straightaway. It would be very helpful if you could include a photo of the damage so we can determine whether we need to contact the shipper as well.
Please, note that you cannot cancel an order after it has been shipped. If you want to cancel it before it’s been shipped, just contact us at contact@hedonist-chicago.com and we will help you.