Refund Policy

Thank you for shopping with Hedonist Chicago. If you are not satisfied with your purchase, you have 30 days from your order date to make a return.

To be eligible for return, an item must be unworn, unused and include all tags, parts and accessories in its original packaging.

Return

All returns may be made by mail via USPS services, or via the original method of shipping in the case of international orders. We offer free return shipping for items within the territory of the USA. International customers will be responsible for their return expenses.

You can return a purchased item and receive either store credit, a refund, or an exchange.

Store credit

We will issue a virtual Hedonist Chicago Gift Card for your return amount within 3 days after receipt of the returned item, if it corresponds to our policy.

Restocking fee

We charge a 15% restocking fee on the refund.

Refund

We will refund your original form of payment within 3 business days after receipt of the returned item, if it corresponds to our policy.

To be eligible for a full refund, an item must be unworn, unused and include all tags, parts and accessories in its original packaging.

Unfortunately, we cannot accept returns of customized items or items marked as Final Sale.

Exchanges

We offer free exchanges for a different size or color within the same 30-day window as returns, subject to availability, within the territory of the USA. No restocking fee applies to exchanges. International customers will be responsible for return shipping on exchanges, same as on returns.

Please follow the instructions below to request a return or exchange.

  1. Use the "Contact Us" form in our website footer menu. Please include your order number, reason for return, and — for exchanges — the size or color you'd like instead.
  2. Alternatively, you can email us at contact@hedonist-chicago.com with attached pictures of the item.
  3. We will provide you with a shipping label once your request is received.
  4. Print out the shipping label and attach it to the package.
  5. Drop the package at the nearest post office.
  6. For refunds, check your payment account in 3-5 business days to confirm receipt. For exchanges, we will ship your replacement once we receive the returned item.

Exchanges typically take a bit longer than refunds because of mailing procedures, but we're happy to handle them for you free of charge.