Hedonist Chicago is an independent leather goods brand founded with a clear goal: to offer the quality level of high-end luxury brands at prices that remain accessible to everyday customers.

From the beginning, the brand has focused on materials, construction, and practical design rather than marketing-driven storytelling or trend-based positioning. Every product is developed with everyday use in mind and with an emphasis on durability and long-term value.

Hedonist Chicago is based in Chicago, Illinois, USA.

Product development, quality standards, and customer support are managed directly by the brand from the United States.

Hedonist Chicago designs and sells leather goods with a deliberately focused assortment.

Rather than offering a wide range of similar products, the brand concentrates on a limited number of leather accessories, including belts, wallets, card holders, and selected small leather goods, refining materials, construction, and details before expanding into new categories.

Hedonist Chicago is not positioned as a handmade-only brand.

Most of our products are produced using non-handmade manufacturing methods that allow for consistent quality, durability, and material control. In response to customer demand, we also offer a separate collection of handmade products sourced from specialized manufacturers.

These handmade items are not produced by us directly, but they are carefully selected and offered only after passing our internal quality control.

Handmade products are offered as a separate collection and are clearly labeled as handmade.

If a product is explicitly described as handmade, it belongs to that collection. If a product is not labeled as handmade, it is not handmade. Each product page clearly states how the item is made so customers know exactly what they are purchasing.

Our products are manufactured in the United States, Canada, India, Turkey, and China.

We work exclusively with manufacturers that operate closed production cycles — from leather processing to finished goods — and comply with current certification standards. All production partners follow multi-stage quality control procedures throughout the manufacturing process.

Hedonist Chicago was founded on January 5, 2020.

The Hedonist Chicago brand is registered with the United States Patent and Trademark Office and is fully owned by us. All products sold under the Hedonist Chicago name are developed and offered under this registered brand.

Hedonist Chicago was created to close the gap between luxury-level product quality and accessible pricing.

Instead of relying on brand markup or lifestyle marketing, we focus on materials, construction, and clear communication about what each product is and how it is made. No claims are used unless they can be verified at the product level.

We approach sustainability and ethics through practical, verifiable actions rather than broad or vague claims.

This includes working with certified manufacturers, prioritizing durable construction, and selecting materials and production methods that meet established industry standards. When specific certifications or sourcing details apply to a product, they are listed directly on the product page.

Authentic Hedonist Chicago products are sold only through our official website and through explicitly listed authorized sales channels.

If you have any doubts about a product, seller, or order, please contact us and we will confirm authenticity.

Hedonist Chicago primarily uses full-grain leather across the vast majority of its products. Full-grain leather is a baseline requirement when selecting materials and production partners.

In certain designs, alternative leather constructions may be used to achieve specific structural or functional goals. We never use bonded leather, PU-coated leather, or artificial leather substitutes.

Full-grain leather is made from the top layer of the hide with the natural grain left intact. It retains the strongest fiber structure of the leather.

Unlike heavily processed or coated leather, full-grain leather develops character and patina over time rather than degrading with use.

All Hedonist Chicago products are made using genuine natural leather.

We do not use synthetic leather, bonded leather, or artificial leather substitutes. Leather is the primary structural material in our products and is not replaced or imitated by synthetic components.

Leather used in Hedonist Chicago products is sourced locally within the same countries where production takes place.

We work with manufacturers in the United States, Canada, India, Turkey, and China, using leather produced within those regions. These suppliers operate integrated production facilities and comply with current certification and quality control standards.

Patina develops naturally as leather is exposed to light, air, and everyday use.

For natural full-grain leather, patina is a positive characteristic rather than a defect. It gives each product a unique appearance and reflects how it is used and cared for over time.

Natural leather is not fully waterproof.

It can handle occasional contact with moisture, but prolonged exposure to water may affect its appearance. We do not use artificial waterproof coatings or chemical treatments, preserving the natural properties and scent of the leather. If you want deeper guidance, see Leather water resistance guide.

Yes. Natural leather may soften, darken slightly, or change texture over time.

These changes are normal characteristics of genuine leather and are not considered defects.

With proper use and basic care, Hedonist Chicago leather products are designed to last for decades.

Longevity depends on usage conditions and care rather than time alone. For practical care guidance, see Leather care tips. Manufacturing warranties apply only to production defects, not to natural aging or wear. See Warranty.

No. Hedonist Chicago does not use artificial leather treatments or surface coatings.

We intentionally avoid chemical finishes that alter the natural feel, aging process, or scent of leather. If you’re deciding what to use (or avoid) on leather, see Leather treatments and conditioners.

Most of our non-handmade wallets include RFID protection. When RFID protection applies to a specific product, it is listed on the product page.

Our products are designed for everyday contact with skin and clothing. We can’t guarantee every component is nickel-free, but we avoid nickel-containing alloys whenever possible to reduce the risk of skin irritation. If you have sensitivities, please contact us before ordering.

Orders can be placed directly through our website. We also accept orders initiated through our official social media channels, including Facebook and Instagram.

Depending on the situation, an order may be completed entirely through social media or finalized on our website for payment and confirmation.

We never ask for full card details in DMs.

Guest checkout is available, and creating an account is not required to place an order.

In many cases, orders can be modified before they are shipped. This may include changes to the shipping address or even the selected product model.

The ability to make changes depends on the product and the current status of the order at the time of the request. If the item has already been prepared for shipment, some changes may no longer be possible. For general shipping terms, see Shipping policy.

To request a modification, please contact us as soon as possible: Contact us.

Yes. Orders can be canceled before they are shipped.

Once an order has been shipped, cancellation is no longer possible. In that case, the order may still be returned in accordance with our Refund policy.

Yes. Additional items can usually be added to an existing order as long as it has not yet been shipped.

If the order has already been shipped, a new order will need to be placed.

We do not accept fully custom (made-to-order) products.

Personalization options are available for selected products, such as engraving where offered. Custom colors or made-to-order designs are not available.

Available personalization options are listed on the relevant product pages.

Discount codes can be entered during checkout on the payment page.

Some discount codes can be combined. Whether multiple codes apply depends on the specific promotion and checkout compatibility.

Orders may be canceled in rare cases due to inventory availability issues, security concerns related to fraud prevention, or payment verification problems.

If an order is canceled, you will be notified and refunded accordingly. If you have questions, please contact us.

After placing an order, you will see an order confirmation page and receive a confirmation email.

If you created an account, your order will also appear in your account dashboard.

If you do not receive a confirmation email, please contact us immediately.

Yes. We accept bulk, corporate, and wholesale orders.

These orders are handled through our standard contact channels. Please contact us to discuss details and availability.

We accept the most common credit and debit cards, as well as Shop Pay, PayPal, Apple Pay, and Google Pay (when available on your device/browser).

All payments are processed securely through Shopify Payments.

Yes — PayPal is available at checkout.

If you experience any issues, please contact us and we’ll help: Contact us.

Yes — Shop Pay Installments may be available at checkout.

Availability depends on eligibility and location and will be shown automatically if it’s available for your order.

Yes, when Shop Pay Installments are available at checkout.

We do not offer additional installment providers outside of Shop Pay Installments.

Yes. Payments are processed by Shopify Payments using industry-standard security and encryption.

We do not store your full card details on our side — payment information is handled securely by Shopify and the payment networks.

Your card is charged immediately when the order is placed and payment is approved.

We do not offer preorders at this time. Personalized items (engraving) are final sale and are not eligible for returns.

A payment can be declined for reasons such as bank authorization issues, incorrect billing details, insufficient funds, or automated security checks.

If your payment was declined, try another payment method or contact your bank. If you still need help, reach out to us: Contact us.

Yes — sales tax is charged for orders shipped to Illinois (where applicable).

Tax (if required) is calculated automatically at checkout.

No. We never store your full payment details.

Payment information is processed securely through Shopify Payments and the selected payment method.

We ship to the United States and many international destinations.

Actual shipping availability is always shown at checkout based on your delivery address.

Shipping costs are calculated automatically at checkout based on the delivery address and selected shipping method.

For additional details, please review our Shipping Policy.

Most standard orders are shipped the same day or, in some cases, the next business day after the order is placed.

Orders that include personalization (such as engraving) typically ship within 1–2 business days.

Processing times may be longer during holidays or high-volume periods.

Delivery times depend on your location and the selected shipping method.

Once your order has shipped, you will receive a tracking number to follow the delivery progress.

Yes. All shipments include tracking information.

Tracking details are sent by email after shipment and are also visible in your account if you created one.

Most orders are shipped via USPS.

In rare cases, especially for international deliveries, we may use other major carriers such as UPS, FedEx, or DHL depending on the destination.

Yes, we offer international shipping to many destinations worldwide.

If international shipping is not available for a specific country, this will be indicated at checkout.

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

These charges, if applicable, are determined by local authorities and are the responsibility of the recipient.

All orders shipped within the United States are fully insured during shipment.

Most international orders are also insured, depending on the destination and shipping service.

If your package is delayed, lost, or shows as delivered but was not received, please contact us. We will assist with the carrier inquiry or claim process based on the circumstances.

You can reach us here: Contact us.

If your order arrives damaged, please contact us as soon as possible and include photos of the packaging and the item.

We will review the situation and advise on the next steps.

If you are not satisfied with your purchase, you have 30 days from your order date to request a return.

To be eligible, an item must be unworn, unused, and include all tags, parts, and accessories in its original packaging.

Full details are available in our Refund policy.

Items with engraving are final sale and cannot be returned.

Sale/discounted items and handmade items are returnable as long as they meet the standard return conditions.

Please contact us before sending anything back. Return authorization is required.

In most cases, after you contact us we provide a prepaid return shipping label. To start a return, use our Contact page.

We offer free returns within the United States for items with a purchase price of $35.00 or more.

International customers are responsible for return shipping costs regardless of the purchase price.

We do not provide an exchange service because exchanges can take significantly longer due to mailing procedures.

If you want a different item, please return your order and place a new one. Refunds are processed according to our Refund policy.

Refunds are issued to your original form of payment within 3 business days after we receive the returned item and confirm it meets our return conditions.

If a returned item is in improper condition, we may deduct a service fee of up to 50% of the purchase price from the refund amount.

See full details in our Refund policy.

Yes. We provide a 1-year warranty that covers manufacturing defects.

The warranty does not cover normal wear and tear, natural aging (including patina), accidental damage, or damage caused by misuse.

Full details: Warranty.

A manufacturing defect may include stitching or hardware failure under normal use, delamination, loose lining, or faulty snaps/zippers. It may also include material defects that are not caused by misuse.

Not covered: normal wear and tear, scratches, patina, natural aging of leather, water/heat damage, chemical exposure, improper care, personalization mistakes caused by customer-provided input, loss/theft, or accidental damage.

Full details: Warranty.

Email contact@hedonist-chicago.com with your order number and 2–3 clear photos of the issue.

We confirm eligibility within 2 business days and send return instructions. If approved, we repair or replace the item and ship it back to you.

Prefer using the website form? You can also reach us here: Contact.

United States: for approved warranty claims, we provide a prepaid return shipping label.

International: the customer covers inbound shipping to us; we cover return shipping after repair or replacement for approved claims.

Full details: Warranty.

For the best fit, we generally recommend ordering a belt size 1–2 inches larger than your waist size.

If you already own a belt that fits well, you can also measure it from the buckle (at the buckle pin) to the hole you use most often, and choose the closest size.

If you’re unsure, please contact us before ordering — we’ll help you pick the right size.

Our belt sizes are measured from the buckle pin to the center hole.

When measuring an existing belt for reference, measure from the buckle pin to the hole you use most often, then choose the closest size.

If you’re between two sizes, we recommend choosing the larger size.

It’s better to have extra length than to end up with a belt that’s too short.

In most cases, belt holes are spaced about 1 inch (2.5 cm) apart.

Some models may vary. If you want to confirm hole spacing for a specific belt, please contact us.

Yes — in many cases, as long as your order has not yet shipped.

Please contact us as soon as possible and include your order number so we can update the size before shipment.

Yes. If your belt ends up longer than you need (for example, due to a size mistake or changes in body measurements), it can be shortened.

The simplest option is to bring it to a local shoe repair shop or leather professional.

If you prefer to do it yourself, shorten it slowly and carefully: mark the amount you want to remove, cut with sharp scissors, and re-check the fit before removing more.

If you’re unsure which method is best for your specific belt model, you can always contact us.

In most cases, yes — many of our belts allow buckle swaps.

However, some models use a fixed construction (for example, the buckle may be stitched in place). If that’s the case, a local shoe repair shop/leather professional can usually help, and you can also contact us for guidance.

Yes. Buckles are available for purchase separately.

If you’re not sure which buckle matches your strap (width/style/compatibility), please contact us and we’ll help you choose the correct option.

Yes. In most cases, straps are available for purchase separately (without a buckle).

If you’re trying to match a specific buckle or confirm sizing/compatibility, please contact us and we’ll assist.

Often, yes — as long as the straps are compatible with that buckle (width, thickness, and attachment style).

To avoid ordering the wrong combination, please contact us with the buckle and strap you want to use, and we’ll confirm compatibility.

Some buckles are interchangeable between models, but it’s not universal.

The best way to confirm is to contact us with the belt model(s) you have (or want to buy), and we’ll tell you which buckles and straps are compatible.

Bifold and trifold wallets differ mainly in layout and organization.

Bifold wallets use a simpler fold and offer a more streamlined profile, while trifold wallets provide additional sections and compartments for those who prefer carrying more items in an organized way.

Card capacity varies significantly depending on the wallet design.

Some models are intended for a minimal everyday carry, while others are designed to accommodate a larger number of cards, cash, and additional items.

For the best experience, we recommend using each wallet within its intended design rather than overloading it.

Our collection includes both slim wallets designed for minimal carry and larger formats intended for higher capacity.

Each model is designed around a specific use case, allowing customers to choose what best fits their everyday needs.

Natural leather may relax slightly with use, especially in card slots.

This is a normal characteristic of genuine leather and part of how a wallet adapts to its owner over time, similar to the development of patina.

Yes. With regular use, leather naturally becomes softer and more flexible.

Many customers consider this one of the most appreciated qualities of natural leather, as the wallet becomes more comfortable and personal over time.

All wallets except handmade models are equipped with RFID protection.

Handmade items do not include RFID shielding.

Yes. Our wallets are designed to hold cash comfortably.

U.S. bills fit as designed, while overall cash layout may vary depending on the wallet model and its intended use.

With normal use, wallets are designed to retain their shape.

Using the wallet as intended helps maintain its structure over time.

Yes. Card holders are designed for everyday use with a minimal carry approach.

They are ideal for those who prefer carrying only essential cards and keeping things simple.

Yes. Wallets and card holders are popular gift items and come in premium, gift-ready packaging.

Engraving is available on selected products, making them a thoughtful and personal gift option.

Accessories are compact leather goods designed for everyday use and gifting.

They include small functional items created to complement your daily carry.

Many accessories are designed to complement our core leather lineup.

If you are looking for the closest possible match in leather or color, we recommend contacting us before ordering.

Some accessories are handmade, while others are not.

Each product page clearly indicates whether an item is handmade.

Engraving is available on selected accessories.

If personalization is offered, it will be clearly shown on the product page.

Yes. Accessories come in premium, gift ready packaging.

They are popular gift choices for a wide range of occasions.

Leather accessories should be cared for in the same way as other leather goods.

Avoid excess moisture, keep them away from harsh chemicals, and clean gently with a soft cloth.

Yes. Natural leather softens with use and develops character over time.

This process creates a unique patina that makes each piece more personal.

Standard return and exchange policies apply to accessories.

Personalized or engraved items are final sale.

Handmade products are crafted by skilled artisans using traditional techniques and natural materials.

Each handmade item reflects a higher level of individual attention, craftsmanship, and character.

Selected wallets, accessories, and leather goods are handmade.

Each product page clearly indicates whether an item is handmade.

Yes. Handmade items often feature more detailed construction and unique natural variations.

These differences are part of the character and individuality of handmade leather goods.

No. Handmade products may show slight variations in texture, grain, or finish.

These variations are normal and highlight the natural origin of the leather.

Handmade products should be cared for like other high quality leather goods.

With regular use, they develop a unique patina that enhances their appearance over time.

Leather products require minimal but consistent care. We recommend handling them with clean, dry hands and avoiding unnecessary exposure to moisture, heat, or chemicals.

Natural leather benefits from regular use and ages best when it is not over-treated. Simple care and mindful use are usually enough to maintain its appearance and performance over time.

For general care guidelines, see our leather care tips: Leather care tips.

For routine cleaning, use a soft dry or slightly damp cloth to remove dust or surface dirt.

Avoid soaking the leather, using harsh cleaners, or applying household chemicals. Improper cleaning methods can damage the leather’s surface and natural structure.

For more detailed instructions, see: Leather cleaning guide.

Leather is not fully waterproof. Occasional contact with moisture is generally not an issue, but prolonged exposure to water should be avoided.

If leather gets wet, allow it to air dry naturally at room temperature. Do not use heat sources or artificial drying methods.

We do not use waterproof coatings or treatments. For a deeper explanation, see: Leather water resistance.

Light surface scratches are a normal characteristic of natural leather and often become less noticeable with use as the leather develops patina.

Deeper scratches may require professional repair. Attempting aggressive DIY fixes can cause further damage.

More information is available here: Repairing leather scratches.

Leather conditioners are not strictly necessary for most users and should be used cautiously.

Over-conditioning can alter the appearance, feel, and natural aging process of leather. If you choose to use a conditioner, apply it sparingly and test it on a small, hidden area first.

Learn more about treatments and conditioners here: Leather treatments & conditioners.

Store leather products in a cool, dry place away from direct sunlight and heat sources.

Avoid airtight plastic bags. Leather benefits from airflow and should be stored in a way that allows it to breathe while maintaining its shape.

Avoid prolonged exposure to water, heat, oils, chemicals, and abrasive surfaces.

Overloading wallets or applying excessive force to belts and accessories may shorten their lifespan. Normal wear and patina are expected, but misuse can cause premature damage.

You can contact us through several channels, depending on what is most convenient for you.

Available contact options include:

• Phone call
• Text message to our support phone number
• Web chat
• Contact page and email

The fastest way to reach us is by phone call, text message, or web chat.

All contact options are available here: Contact us.

Phone calls, text messages, and web chat are usually answered immediately during business hours.

Messages sent via contact form or email are typically answered within one business day and often sooner.

We can assist with all order-related questions, including order status, shipping, returns, refunds, exchanges, and warranty requests.

When contacting us, please include your order number, customer name, order date, and the best way to reach you. This information helps us resolve your request as quickly as possible.

For order assistance, contact us here: Contact us.

We offer assistance with engraving options only.

If you are unsure about engraving details or placement, we strongly recommend contacting us before placing your order.

We genuinely welcome feedback, photos, comments, and questions from our customers.

You can share your experience through our contact page or by email. If you wish, you are welcome to include photos of your purchased item to show how it looks and performs in real use.

We carefully read all feedback and are open to responding and commenting when appropriate. Customer input helps us improve existing products and consider ideas for future designs or updated versions.

To share feedback, visit: Contact us.